Policies

Payments

All major credit cards and PayPal are accepted through a secure checkout process. I do not store any credit card information.

Shipping

Most items will ship within 3-5 business days depending on production time.

All items are shipped via USPS Priority Mail, FedEx Ground or UPS Ground depending on size, packaging and weight. Prints will either be shipped in a rigid mailer or a tube depending on item. Transit times depend on destination, customers will be notified of shipment and provided a tracking number.

For items shipping outside the United States, please be aware of your countries taxes, Vat or any customs fees. These fees are the sole responsibility of the buyer.

I do my best to protect items from damage in transit but accidents do happen. If your items arrive damaged please email me a picture of the damaged item and the packaging it was delivered in ASAP and I will arrange a replacement item.

Returns & Exchanges

If you are not satisfied with your order for any reason, please contact me asap. I do accept returns, please contact me within 14 days days of receiving your order to arrange a return or exchange. Buyers are responsible for return shipping and I will process a return once I have inspected the returned item for damage. Custom and personalized items are not eligible for returns or exchanges.

Privacy

I, Andrew Hertel Photography, collects customer information such as: name, phone number, email and shipping address. I use this information to fulfill and ship orders and pay sales tax only. I do not receive any customer credit card information, all billing transactions are securely handled through Stripe, Square or PayPal. The privacy of your information is very important to me, I will never share or sell your information. In the case of custom framing I may share your shipping address for order fulfillment only.